Entire Agreement

Please do not hesitate to contact us on your arrival, should you have any queries or clarifications - we are here to help.

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ELIGIBILITY
Our services are open to only individuals of at least 18 years of age and above for appropriate, legal, and personal use. Paying guests below the age of 18 years (children/minors) will not be allowed to use of our services except accompanied by adults. Proof of identification and particulars of age will be requested on arrival, and if not presented, bookings will be canceled or not processed. government approved Means of Identification (International Passport, National Identity Card/NIN SLIP, Driver’s License, Voters Card, etc.). Individuals without valid identification will not be allowed into our apartments.

NUMBER OF GUESTS IN EACH APARTMENT
We operate a One (1) Bedroom serviced apartment. For safety reasons, we allow only four (4) guests in our apartment.

CHECK IN/OUT TIME
Our check in time is from 3:00pm while check out is on or before 12:00pm on departure day. Please note that the entrance code given for access into the apartment will automatically stop working at 12:00pm on departure day if prior arrangements have not been made for late checkouts or extension of your stay.

PAYMENT
After your acceptance of our Terms & Conditions, your booking is validated by confirmation of your payment. Your booking may be refused/canceled if we experience problems in confirming your payment.

SECURITY DEPOSIT
You shall pay a security deposit to cover possible damages of any of our appliances or facilities in the apartment you use. You are solely responsible for taking reasonable care of the apartment and fittings/facilities attached thereto. While we give the assurance that our apartments and facilities attached thereto are maintained in good condition and suitable for use, we recommend that all guests review the condition of facilities at the time of check-in. We accept notifications of damages found as pre-existing within the initial 12 hours period following your arrival. Where no damage is discovered on your departure, the security deposit shall be refunded to you. Otherwise, the security deposit shall be forfeited where we discover any damage to our property. 

AMENDMENTS TO BOOKINGS
We understand that you may wish to amend your bookings (departure dates, time, cancellation, and similar amendments). We require that you provide at least 12-hour prompt notification of any amendments you wish to make to your booking to enable us perfect your wishes. 

ELECTRICAL APPLIANCES
For safety reasons, we require that your turn off all electrical appliances in your apartment whenever you leave your apartment and on departure. 

MISSING ITEMS
Unless negligence is established against us, Casa 313 will not be liable for any missing items. For the avoidance of any such occurrence, you are advised to keep your valuables with you and keep your rooms locked when you are out of the apartment.

LIABILITY FOR CASA 313 MISSING ITEMS
You shall be held responsible for taking reasonable care of the apartment and the fittings attached throughout your stay in our apartment. Please note that you shall be held responsible for all items not found in the apartment on your departure. You shall be charged an additional fee for damages or missing items that exceed the value of the security deposit paid by you before your final departure. You are advised to report any damage or missing items immediately noticed by you to enable us conduct necessary investigations before your departure.

NO TENANCY
Our apartments are occupied as serviced apartments for temporary or holiday accommodation. Our apartments are not for use as principal, additional home, or residence of guests. Therefore, you understand and agree that Casa 313 does not offer any tenancy services. Thus, your subscription to our services does not create or confer any rights you may enjoy under a proper tenancy relationship. Thus, you shall not re-let/sublet the apartment to any third party.

NUISANCE
Guests are encouraged to conduct themselves appropriately and not carry out any activity that may constitute nuisance to our guests in our apartments. To this end, activities such as smoking, loud music/noise, parties, and similar anti-social activities that may constitute nuisance to other guests are not PERMITTED during your stay in our apartment. We encourage our guests to conduct themselves appropriately as a courtesy to other guests in our apartment.

PETS
We do not permit PETS of any kind in our apartment.

RIGHT OF ACCESS
Casa 313’s employees or representatives have the right of access to the apartments let to you at reasonable hours of the day for the purpose of carrying out essential maintenance/repair works, property inspection, cleaning services, or as required by you. You shall be promptly notified prior to our entry. However, we reserve the right of entry at any time without prior notice, in necessary or emergency situations (to investigate reported facility issues).

HEALTH AND SAFETY
We take your health and safety seriously. On arrival, we encourage you to accustom yourself with the layout of the apartment, building and the health and safety procedures as detailed in your apartment. However, please do not hesitate to contact us in case of any emergency or inconveniences in the apartment- we are here to Help!

QUALITY FEEDBACK/COMPLAINTS
We are committed to providing quality accommodation services to you. We value your feedback and complaints to provide us useful information on how we can improve our services. Please do not hesitate to register your displeasure, complaints or useful suggestions on how to improve our services to you.

REFUND POLICY
In the unlikely event that you cancel your booking at any time before the booking date, we shall refund the amount paid by you less 15% of the total payment to settle administrative costs expended to process your booking and your anticipated arrival. However, where cancellation is done within seven (7) days or less before your booking date, the amount paid by you will be refunded less 30% of the total payment to settle administrative costs expended to process your booking and your anticipated arrival.

ACCEPTANCE OF TERMS
All reservations/bookings are subject to these Terms & Conditions. We encourage you to signify your acceptance of these Terms & Conditions in the column below. Otherwise, you shall be deemed to have activated and accepted our Terms & Conditions once you make payment and your bookings is processed.
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PRIVACY STATEMENT
‍Casa 313 is committed to respecting and protecting your personal data/information provided to us. This policy together with our Terms & Conditions, sets out the basis on which we will process the data we receive from you throughout the subsistence of our interaction with you. This policy explains when, why, and how we collect your personal information and how we keep it secure.

‍WHO WE ARE
‍This Policy is issued by Casa 313, a Private Limited Company registered under Nigerian Law and licensed to provide quality accommodation services. Our registered address is at 313, Akin Ogunlewe Street, Victoria Island, Lagos, Nigeria.

‍HOW DO WE COLLECT INFORMATION FROM YOU
‍We collect information from you whenever you interact with us, either by telephone conversations, emails, physical visits at our office address, website, when you patronize our services, register/subscribe to our newsletters or email updates, financial/transaction date (when you use your debit cards to make payment with us, when you share transaction details with us) etc. 

‍WHAT WE USE YOUR INFORMATION FOR
‍The information received from you is used for either of the following: To process requests made by you to perform our obligations under the services rendered to you (accommodation services)Seek your views/comments on the services we provide to you when you submit quality feeback or complaint to us on commnications back and forth For medical emergencies, accidents, or other situations that require protection of your interest, for example, Marketing purposes and business analysis purposes to develop new products and related services with a view of growing our business to review our services with the aim of improving customer experience

‍LAWFUL BASIS FOR PROCESSING YOUR INFORMATION/PERSONAL DATA
‍We will only process/receive information from you voluntarily/with your consent. We will never obtain information from you forcefully and through devised means. You have the right to withdraw all information provided to us.

‍HOW LONG DO WE KEEP YOUR INFORMATION
‍All information provided to us is held for as long as necessary for the relevant activity or as stipulated in any contractual obligation we hold with you. We also hold your information for as long as possible in compliance with our statutory/regulatory obligations which require the retention of personal information received from you for a specified period of time. Please note that you have the right to withdraw or demand the destruction of any information you provided to us. We may also retain your information for the purposes of marketing our products/services to you, in forms such as monthly newsletters, email updates, etc.

‍SECURITY/DISCLOSURE OF YOUR INFORMATION
We do not sell, share, trade, or otherwise transfer your personal information to third parties within or outside Nigeria under any circumstances. This does not include third parties who assist us in performing any obligations we owe to you. However, your personal information may be shared in compliance with our statutory/regulatory obligation or as required by law.Please do not hesitate to contact us on your arrival should you have any queries or clarifications – we are here to help.